Do you ship outside France?
No. We currently ship only to mainland France.
How much is shipping?
Shipping is free for all orders to mainland France.
How long will my order take?
We process orders within 1–2 business days. Delivery then takes 3–5 business days, so you should receive your order within 4–7 business days.
How do I track my order?
You will receive an email with a tracking number once your order is dispatched.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
Can I cancel or change my order?
If your order has not been dispatched yet, contact us as soon as possible at info@bapedeal.com or +33 618658997. Once it has been dispatched, you can still use your 14-day right to return.
How long do I have to return an item?
You have 14 calendar days from the day you receive your order.
Who pays for return shipping?
We do. We provide a prepaid return label that you can download and print.
Do you offer exchanges?
No. If you want a different item, please return the original item for a refund and place a new order.
When will I get my refund?
After we receive and check your return, we refund you within 10 business days using the original payment method.
What if my item is faulty or incorrect?
Contact us within 48 hours of delivery at info@bapedeal.com with photos. We will cover the return shipping and offer a refund or replacement.
How do I contact you?
Email info@bapedeal.com, call +33 618658997, or use the contact form on our website. We are available Monday–Friday, 9:00 AM–6:00 PM CET.